Privacy Policy

This Privacy Policy describes how CFCL CHEMIN DE FER CHARENTE LIMOUSINE (hereinafter referred to as “CFCL, ” “we, ” “us, ” or “our”) collects, uses, and protects the personal information of users of our website and services. We are committed to ensuring the privacy and security of your information.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Includes your name, email address, postal address, and phone number.
  • Booking Information: Details related to your reservations for vélorail, heritage train rides, and other activities.
  • Payment Information: Information necessary to process payments, such as credit card details or other payment method information. This information is processed securely by our payment service providers.
  • Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and time spent on our site.
  • Communication Data: Records of your communications with us, including emails and phone calls.

2. How We Collect Information

We collect information in the following ways:

  • Directly from You: When you provide information to us through our website, booking forms, email, or phone.
  • Automatically: Through the use of cookies and similar technologies when you visit our website.
  • From Third Parties: Through our payment service providers when you make a payment.

3. Use of Information

We use your personal information for the following purposes:

  • To Provide Services: To process bookings, provide customer support, and deliver our services, including vélorail and heritage train rides.
  • To Communicate with You: To respond to your inquiries, provide updates about our services, and send important notices.
  • To Process Payments: To securely process payments for our services.
  • To Improve Our Website: To analyze usage data and improve the functionality and user experience of our website.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

4. Sharing of Information

We may share your personal information with the following parties:

  • Service Providers: Third-party service providers who assist us in providing our services, such as payment processors, hosting providers (InterServer, Inc. (PO Box 1707, Englewood Cliffs, NJ 07632, USA | +1 201-605-1440)), and email service providers.
  • Legal Authorities: When required by law or legal process, we may disclose your information to legal authorities.
  • Business Partners: In connection with joint ventures or collaborations, we may share information with our business partners, always ensuring that they adhere to privacy standards similar to ours.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption: Using encryption to protect sensitive data during transmission and storage.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Regular Security Assessments: Conducting regular security assessments to identify and address potential vulnerabilities.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When we no longer need your information, we securely delete or anonymize it.

7. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to correct any inaccurate or incomplete information.
  • Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances.
  • Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.

To exercise these rights, please contact us using the contact information provided below.

8. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing behavior on our website. You can control the use of cookies through your browser settings. Please refer to our Cookie Policy for more information.

9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our website after any changes constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

  • Email: fyesd39@gmail.com
  • Address: LA GARE, AV GAMBETTA, 16500 CONFOLENS
  • Phone: +33754980741

Thank you for trusting CFCL CHEMIN DE FER CHARENTE LIMOUSINE with your personal information. We are committed to protecting your privacy and ensuring the security of your data.